Nowadays, Twitter has become the new way to consume information and to receive news. Following the right accounts can help a lot to develop your business, to increase your brand awareness, and to get new customers, but also to learn more about customer reviews. We have collected below the 10 best Twitter accounts to help you learn more about customer feedback! Click on the names to be directly forwarded to their Twitter accounts.
Hotjar helps you create hotmaps of your website and see how your customers are truly using your website. They also collect user feedback by creating polls directly on your website, where you can ask multiple questions and determine your NPS. In addition, you can send surveys by using their platform and even invite your website visitors to participate.
Mopinion is a user feedback analytics software for websites and mobile apps. Therefore, you can easily collect feedback and create reports with it. Moreover, they often tweet interesting articles from their blog, for example “The Best User Experience Tools”
Pulse Insights is a New York based company, which uses cloud software to help businesses understand what their customers need and thus to deliver a personalized experience. They can assist your business to have more user engagement every time they visit your website. Follow them on Twitter so that you can stay up-to-date to their interesting articles as well!
Feedbackify offers an online tool which enables you to directly have a feedback form on your website. This way, customers can give you not only reviews, but also leave comments or suggestions.
TrustPilot is a popular review software, where you can load your customers’ emails list and invite them directly to review your business. Alternatively, you can invite them to review a product after they have purchased it. After this, all your reviews will be displayed in their public review community. You can also track your reviews and respond to them directly.
eKomi is similar to TrustPilot and offers comparable functionalities. The reviews collected by eKomi can be displayed directly on your website. In addition, Google indexes the ratings. By using this tool, you can increase customer trust, traffic to your website and conversion rates. Not bad at all!
WebEngage is another survey and feedback provider. You can engage your customers on different channels, both on web and mobile. They are also hosting soon the second EngageMint Rewards to celebrate the pioneers of retention marketing in Asia.
OpinionLab is the market leader in multiple channel Voice of Customer (VoC) engagement solutions. It was once created with the goal of collecting only website feedback, but nowadays has a much wider focus.
You can use GetSatisfaction to collect feedback, but also compliments, questions and suggestions. All this ends up in a public forum, where customers can read the feedback, as well as reply to it. Thus, you can see what common problems your customers are experiencing and address those accordingly.
UserVoice is often used by marketers for the voting on suggestions for new features of their business or app. An advantage is that visitors can leave feedback without having to register. Finally, UserVoice has a couple of different options for moderation and management of the forum.
By simply following those 10 twitter accounts, you can stay atop of the best customer review tools, as well as the trends and news from the feedback industry.