While dealing with customers one-on-one many businesses face irritating issues with them. The real reason behind that is the way you talk with them. Sometimes, the issues itself aren’t that big but the way your employees converse with your customers, makes them worse.
More so, many of your problems can vanish within minutes if you only knew what your customers really love to hear. Here are three of those top things that your customers love to hear;
When a customer has made the purchase and you’re receiving the payment; a simple thank you may not seem like a big deal, but the customer will notice if you don’t say it.
In the customer’s world, gratitude is very important. No matter how good your product or service is; if your attitude is not welcoming and grateful, the business itself won’t count for much. You need to always put up a happy face in front of your customers. Because a simple smile can also substitute for your gigantic marketing efforts.
The customer is always right; you’ve probably heard this saying a gazillion times. This saying is so popular because it is actually the truth. If you want to stay in business, you need to consider the customer king. And you can never deny what your king says.
Therefore, whether it’s your fault or not, you need to say “I’m sorry”. Saying sorry doesn’t necessarily have to mean that you’re accepting the blame. It can also signify that you value your customer’s feeling more than your ego. Moreover, you can trust us on this, sometimes a customer only needs to hear an apology for him to come back again.
On the other hand, if it really is your fault, don’t waste another second to say sorry; and give yourself a chance to make amends for it.
This phrase magnifies the importance of empathy. Before any issue is resolved, you need to put yourself in the shoes of your customers. When you say “I understand” to an aggrieved customer; it shows empathy and solves half of your problem there and then.
Whereas, when you stubbornly argue with your customer without even understanding their point of concern; you only add to their pain and make sure they never come back. Therefore, always listen carefully when your customers raise any concerns. After that, tell them that you understand and then get on with the solution to their problem.
Also, have a look at our previous blog to learn “How to Improve Customer Support?“