For how many counts you’ve placed your order online and never check for the reviews? WELL, when a customer buys something online, there are several factors that play a significant role in his purchase decision. Most people use to ask for the recommendations from the friends and family who bought that particular service/product. Now, in this digital world where everything is right on one click, the shift in trend has been seen. Online reviews are now counted in the list as well.
If you see, then you find internet which is actually making a sale for any business. Online reviews help customers to make an instant purchase and also makes them believe in your product/service. Businesses, with maximum positive reviews on their websites, are considered to be more worthy.
Do you want to up your review game? Obviously yes why don’t you? For that, you should adopt these 6 strategies that might be helpful to you.
Create multiple Social Media platforms to leave reviews
The company should be popular along with being affluent. Before the customer hit a search on your business, make sure your business would be on every possible platform no matter ‘from where they’re hitting. Mostly used platforms include; Yelp, Facebook, Google, Amazon, Youtube, Twitter, and the list goes on. Therefore, make sure you have accounts everywhere. You make ease for your customer, in return, he would leave making you some money.
Ameliorate your website
It’s not that easy as one might think of getting the customers back to the website once they made a purchase unless they love the product. If they return then you should play in a way that they won’t leave without giving the review. What you need to do is to optimize your website, blogs post, emails and social profiles. This helps them leaving comments and reviews for you. Make sure your reviews badges are responsive and lead them directly and quickly to your website.
You must give a reason to your customer if you want them to leave a comment for you. You can offer them discount codes and vouchers along with that top 10 customers would get an exclusive discount thing. Provide them with something and in return, they will be the one who generates traffic for you.
Leave a comment section box along with the close-ended questions
People will rate you and that’s good for you. It will be icing on the cake if they give a pure review that reflects your product/service features. You ask questions like what do you like the most in our product ? or would you like to buy again from us? add a comment section below to have a proper review instead of just the star rating.
Response rate should be 100% towards negative reviews
To err is human. Nobody is perfect and mistakes do happen sometimes but, if you don’t mend it then it will become a liability for you. Either you get positive reviews or negative, be there for everyone. You have to respond tactfully to the negative comments as your reputation is at stake.
Re-post positive reviews on a number of Social Platforms
When you get the positive reviews, re-post them every single space that you have. You don’t know from which platform your customer will approach you. Moreover, You’re lucky enough to get the reviews from your customers, now it’s totally up to you, how would you use it.
Here, you will learn about how to collect the truthful customer feedback.