Sometimes the best advice is the simplest advice! Find out what 7 things you learned in kindergarten that will help you with your customer feedback and how to implement those:
1. Treat people the way you want to be treated
This simple lesson from when we were kids applies to the customer feedback industry as well. Put yourself in the shoes of your customers and imagine how you will feel if you get bombarded with survey requests all the time. In addition, don’t send surveys which take forever to answer – you know you would never answer one like that yourself.
2. Don’t lash out
Throwing tantrums didn’t work out when you were a kid and it doesn’t work now either. If you are facing a difficult situation with a customer, don’t put all the blame on them. Trying to prove your customer wrong will lead nowhere. Therefore, be the bigger person and try to resolve the situation with a win-win outcome.
3. Sharing is caring
Share the positive customer feedback you receive with your colleagues, as well as with the rest of your customers. In this way, you show how much you value your customers’ opinion, while also showing your colleagues how their efforts have positively impacted the end customer.
4. Don’t forget to play outside
It is easy for anybody working in the customer feedback industry to get sucked into their work. However, make time for taking breaks and enjoying the moment. Even something as simple as having lunch outside of the office with your colleagues can brighten up your day and make you even more productive.
5. Say you are sorry
Apologizing is crucial in the field of customer feedback. Even if you didn’t do anything wrong in the first place, by apologizing you open the conversation and you show your customer that you care about them and want to learn from your mistakes.
6. Take a nap every afternoon.
Okay, taking a nap every afternoon as an adult might not be possible, but what we mean by this is to give yourself the time to recharge when you need to. Burnout is a legitimate concern in the corporate world and leads to lower productivity and absenteeism.
7. Think about what you want to be when you grow up
Finally, think about what your customer feedback strategy is and how to execute it successfully. Because after all, plans are useless but planning is essential!
In conclusion, those 7 simple things we all learned as kids can easily be applied to the customer feedback industry. So start today!