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Customer Engagement
Keeping the customers in the loop is really important for your business to sustain today. You cannot afford to lose sight of your customers even for a single moment. Because the competition in the market is so fierce that; your business may never get another chance at a lost customer. Therefore, customer engagement has become a
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My colleagues and I love going to watch superhero movies! The Avengers, Spiderman, Captain America, you name it – we will be there with a massive bucket of popcorn cheering our favourite superheroes on. There is a certain appeal in those movies, whether it is that it reminds us of our childhood or that we
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How to Explain Customer Feedback to Your Mom?

Customer feedback doesn’t have to be a complicated topic. In fact, if you can’t explain it to your mom, do you even understand what customer feedback is? Read below how to explain it simply so that even your mom would understand: 1. What is customer feedback? If you are working in the customer feedback industry,
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There is a lot one can learn from Steve Jobs, the co-founder of Apple Inc. But did you know that his life lessons can easily be applied to the world of customer feedback? Continue reading to find out what 5 things Steve Jobs can teach us about customer feedback: 1. “People don’t know what they
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Sometimes the best advice is the simplest advice! Find out what 7 things you learned in kindergarten that will help you with your customer feedback and how to implement those: 1. Treat people the way you want to be treated This simple lesson from when we were kids applies to the customer feedback industry as

Customer Surveys Form In A Business Strategy

Firstly, collecting the responses from the customers is not an easy job. Getting the feedback is not just enough. The thing which matters is how you use it to formulate the business strategies. Hop in and find out the problems you incur or any other change that you want to bring. Because it will save
Customer Feedback Analysis
Artificial Intelligence has revolutionized the way businesses used to improve their products/services. Before AI, the only way to improve products/services was to record customer calls and conversations with call agents; and then re-evaluating them to find out the root problems. However, AI has now brought NLP to the business world. NLP means Neuro-Linguistic Programming, which
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If you are new to the customer feedback industry, then you might sometimes feel overwhelmed by all the information out there. However, customer feedback doesn’t have to be a complicated topic. Continue reading to find out what is the number 1 question everyone working in customer feedback should know how to answer: 1. Why use
Email Marketing
In the world of social media, email marketing has become much underrated. Only if you knew how impactful this mode of marketing is, you wouldn’t miss it in your next strategy. No wonder social media and other online means of marketing have revolutionized the way businesses used to communicate with their customers. Yet, email marketing
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Nowadays, technology has changed the way businesses operate and that includes how they handle customer feedback. Technology has made it possible for customers to be connected all day, every day. In addition, customers now have access to platforms where they can publicly praise or criticize your company. Therefore, only companies willing to adapt to these
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