customer feedback trustworthy
One term everybody working in the customer feedback industry has heard is “customer review credibility”. However, what is it exactly and how can you use it to your benefit? Continue reading to find out: 1. Customer Review Credibility: The Basics If you have been following our blog, you must already be familiar with the importance
Customers Love to Hear

3 Things Your Customers Would Love To Hear

While dealing with customers one-on-one many businesses face irritating issues with them. The real reason behind that is the way you talk with them. Sometimes, the issues itself aren’t that big but the way your employees converse with your customers, makes them worse.  More so, many of your problems can vanish within minutes if you

How to Improve Customer Support ?

You can support your customers only when you know what type of problems they are facing. Then they will be able to get an answer to the queries they have. When you don’t know what exactly they want, then how would you resolve it and make a better image of yours in their mind. Feedback
reputation management future
Have you ever wondered what the future holds for the customer feedback industry? What would it look like in 50 years or even 100 years? Continue reading to find out what our predictions are: 1. Customer experience is going to take over Today many companies are not taking customer experience seriously or have only recently
customer reviews mistakes
The difference between a good and a great company is how much importance is put into customer feedback! However, what are the top 5 things everyone gets wrong about customer feedback? Continue reading to find out: 1. Negative feedback is actually good We have talked about this before: never ignore your negative customer reviews! Even

How to Hire a Best Customer Success Manager?

For a successful customer success team, you need to hire the best team lead. It is not an easy job to find someone who is capable of driving the whole team. It’s a battle that has been fought between the customer success managers and the service providing companies. Here are some quick tips/questions that you
how to get better at reputation management
Hobbies are a great way to learn new skills and to make you better at your job. Here are 5 weird hobbies which are not only fun but will also make you better at customer feedback: 1. Blogging about customer feedback Writing blog posts about customer feedback is a great way to become better at
Customer Engagement
Keeping the customers in the loop is really important for your business to sustain today. You cannot afford to lose sight of your customers even for a single moment. Because the competition in the market is so fierce that; your business may never get another chance at a lost customer. Therefore, customer engagement has become a
superhero customer feedback online review management reputation
My colleagues and I love going to watch superhero movies! The Avengers, Spiderman, Captain America, you name it – we will be there with a massive bucket of popcorn cheering our favourite superheroes on. There is a certain appeal in those movies, whether it is that it reminds us of our childhood or that we
customer review simple explanation

How to Explain Customer Feedback to Your Mom?

Customer feedback doesn’t have to be a complicated topic. In fact, if you can’t explain it to your mom, do you even understand what customer feedback is? Read below how to explain it simply so that even your mom would understand: 1. What is customer feedback? If you are working in the customer feedback industry,