Few things are more important for a company to do than create the best possible customer experience! Easier said than done, right? Read our tips below to find out how to offer the best customer experience: 1. What is customer experience? Firstly, let’s start by investigating what exactly customer experience is. Even though there are

A customer survey can bring about a lot of valuable insights, but if it is not designed well, customers simply won’t participate. Read below to find out our tips for the best possible design for high participation for your customer surveys: 1. Why send customer surveys? First of all, we need to talk about the

How do you get the most out of your customer feedback surveys? Often the way you formulate your questions or the scales you use can have a direct impact on the answers you collect! Continue reading to find out what a Likert scale is and how to use it for your benefit: 1. What is

Collecting feedback is the first step in the process of reputation management. However, different methods of collecting feedback have different advantages and disadvantages. Continue reading to find out more about the various methods and when should you use them! 1. Targeted website surveys With the help of various advanced targeting tools, you can have short,

It can’t be denied that customer feedback is invaluable! It helps a company to see what it is doing correctly and what needs to be changed, what customers love about the products and what they hate about them too. Moreover, it has a variety of other small and big influences on the development of a

If you have been following our blog, you are probably familiar with the many advantages customer feedback has to offer. From increased customer loyalty and retention rates to more revenues and brand awareness among potential clients. But what about your own success managers? How can customer feedback help them do their job better? Continue reading

We all know the importance of high customer engagement. A company can reap plenty of rewards from engaging its customers, such as higher customer loyalty, higher retention rates and less attrition. But what about improving your products and services by engaging your customers? Is that even possible? Read below to find out more: 1. Net

Have you noticed how the feedback you collect when you ask for it is often not the same as what people are saying about you on social media? Therefore, it might make sense to start using Social Listening so that you can better understand your customers and what they like and don’t like! Continue reading

How much time do your customers spend on social media? Nowadays, most of us spend some time on social media at least daily. Therefore, make sure that their experience there is pleasant in order to increase their loyalty levels. Continue reading to find out our tips for enhancing your customers’ experience with social media: 1.

It goes without saying that all your customers are valuable. However, some of them display higher customer loyalty levels. By focusing on those customers, you can substantially increase your retention levels and revenues. Therefore, continue reading to find out how to identify those customers and how to keep them: 1. Revenues One of the most