How do you ensure the success of your customer feedback program? Continue reading to find out our 5 tips for critical success factors for increasing your customer satisfaction levels with the help of feedback. I. What are critical success factors? Critical success factor (CSF) is a management term for an element that is necessary for

Building a loyal base of customers takes time and dedication. However, any successful company knows the difference between attracting new customers versus retaining existing ones and increasing their brand loyalty. Continue reading to find out our top 5 tips for turning customer satisfaction into customer loyalty: 1. Ask for customer feedback How do you know

Do you sometimes find it difficult to strike a balance between your product roadmap and the feedback your customers are giving you? How do you align your product roadmap and your contradictory feedback? Continue reading to find out our tips for using your customer feedback to improve your product roadmap: 1. Think about your mission

We have already discussed in length how to collect feedback from your customers. Survey requests, products reviews, customer satisfaction analysis, etc. are the basics, but how do you use all this to improve your user experience? Continue reading below to find out how to optimize your customer feedback in order not only to have better

You win when your customers crave for the service and product you deliver. If they are satisfied, then it will turn them into a loyal customer and reduces your churn rate. Along with loyalty, it will generate positive word of mouth. The company’s reputation gets developed and every other thing stands on it. If you

We have talked on this blog about the importance of customer engagement before, but what about strategies? Continue reading to find out our top suggestions for the best strategies for customer engagement: I. What is customer engagement? As we mentioned in our previous article “What is Customer Engagement, why is it important and how to

Gaining customer feedback is probably one of the best things a company can do! Why then so few companies use and optimize customer feedback loops? Feedback loops can be a very strong tool in your arsenal for increasing your customer satisfaction levels and customer retention. Continue reading to find out how to get the most

Every business owner knows how important customer reviews are. The truth is, however, that small businesses might experience more difficulties collecting said reviews, as compared to bigger, already established companies. So what can you as a business owner or a manager in a small company do to remedy this? Continue reading to find out our

We all know how crucial customer engagement is. It can lead to more customer loyalty and therefore more sales and better brand image. Therefore, continue reading to find out 5 messages you can send to your customers to increase their engagement. 1. Onboarding message An onboarding message is extremely important as it is the first

Social media is bringing you gazillions opportunities. When you need to reach a large audience, no other platform would be more suitable than this. You can effectively communicate with your audience, shares content that reaches masses. It is the most suitable platform where you exchange messages with the audience. The major benefit of using a