For a successful customer success team, you need to hire the best team lead. It is not an easy job to find someone who is capable of driving the whole team. It’s a battle that has been fought between the customer success managers and the service providing companies.
Here are some quick tips/questions that you must keep in mind and ask, respectively, while recruiting a customer success manager.
Get to know “how much they know about customer success”
You must know how do they see customer success. You can ask questions like, what if we abandon the customer success department. What will happen if the strong customer success department is created? why do companies need it?
How much they know about domain
In order to check this, you can ask a question like the customers are happy with your product. What do you think what is the core value that the product is providing to the customers?
Check either they are a strategist or not?
In this, you can ask, if the product is successful in the short run, then what will be done to sustain it in the long run?
How would you manage the time to onboard the customers in different days/weeks/months? How will you retain them and build the portfolio?
Shuffle tasks to analyze the stress
You are on a tight schedule and there is not a single second that you can spare. What will you do if the key customer hops in and put his query upfront? Such type of questions can be asked while recruiting.
These are some of the questions that you can ask while recruiting for customer success managers. Also, learn about customer success strategies, here.