online feedback strategies

4 Ways to Completely Revamp Your Customer Reviews

Amazingly, 86% of buyers say that they look at reviews online before making a purchase! It is no wonder then why companies focus more and more on getting feedback from their customers. However, sending the same old survey requests to your customers can feel like such a burden, both to your customer success manager and
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customer success

5 Real-Life Lessons About Customer Feedback

Many companies are just now starting to delve into the world of customer feedback. Some of them see the theoretical advantages of collecting and managing customer reviews, but might not see the real-life applications. Therefore, we have prepared a handy list with 5 real-life, practical lessons about customer feedback. Read below to find out more:
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The 7 Most Misunderstood Facts About Customer Reviews

  Even though writing reviews has become something of a routine for customers, there are still many misconceptions about customer reviews and their value to a company. Below you can read about the 7 most misunderstood facts about customer reviews. 1. Lower star reviews harm the company This is probably the most misunderstood fact about
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