online feedback strategies

4 Ways to Completely Revamp Your Customer Reviews

Amazingly, 86% of buyers say that they look at reviews online before making a purchase! It is no wonder then why companies focus more and more on getting feedback from their customers. However, sending the same old survey requests to your customers can feel like such a burden, both to your customer success manager and
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customer success

5 Real-Life Lessons About Customer Feedback

Many companies are just now starting to delve into the world of customer feedback. Some of them see the theoretical advantages of collecting and managing customer reviews, but might not see the real-life applications. Therefore, we have prepared a handy list with 5 real-life, practical lessons about customer feedback. Read below to find out more:
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customer success strategy

Why It’s Easier to Succeed With Reputation Management Than You Might Think?

Running a business is tough and there are so many things happening at once. The management has to constantly ensure that the processes in the company are running smoothly and there are no “fires” which need to be put out. In such a tough environment it could be easy to imagine that reputation management is
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online reviews, reputation management

How to Win Big in the Customer Feedback Industry

We all know that companies should value their customers’ feedback, but did you also know that by investing in feedback management you can optimize your returns and expand your business growth? Read below to find out how to win big in the customer feedback industry: 1. Improved customer retention It is no secret that customers
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customer feedback

The Anatomy of a Great Reputation Management

By now, you probably know why we love Customer Feedback and why you should too! However, collecting feedback and having an excellent reputation management are not one and the same thing. Read below to find out what are the building blocks of a great reputation management! Don’t have your head in the clouds The starting
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5 Undeniable Reasons to Love Customer Reviews

Recently, Customer Feedback Management has gained a lot of popularity with both big companies and small businesses. It is crucial for the development of your business, as 91% of all consumers look up reviews online before buying. In this article, we are going to explore the 5 biggest reasons to love and value your customers’
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How to Get Hired in the Customer Satisfaction Industry?

We all know that “The Customer is Always Right”, but this does not mean that the customer is always satisfied with your product or service! The Customer Satisfaction industry is growing by the day and it is becoming a viable career option for many. Are you curious how to get hired in it? Continue reading
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Why Nobody Cares About Reputation Management?

In the era of 24/7 social media, online reviews of a business or a product are not something which can be avoided. Customer feedback is often given even when not asked for and many companies willingly ignore it or simply do not think that it matters. And this is understandable: how can you as a
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The 7 Most Misunderstood Facts About Customer Reviews

  Even though writing reviews has become something of a routine for customers, there are still many misconceptions about customer reviews and their value to a company. Below you can read about the 7 most misunderstood facts about customer reviews. 1. Lower star reviews harm the company This is probably the most misunderstood fact about
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